FAQS

Emails are automatically sent after you place your order and throughout the entire process. Sometimes, our emails can land in your Spam, promotional or other inboxes. Please check all of your inboxes by searching for “Wicked”. If you are unable to locate the confirmations, you may have entered your email incorrectly. Please email us at help@wickedlabz.com. We can easily edit your email address to ensure that you receive communication from us.

Sign up for our newsletter and text messages to stay up to date on the latest sales and discount codes.

Contact us by emailing help@wickedlabz.com If your order has already shipped, we will not be able to make any modifications while it is in transit. Our Customer Service representatives will be able to assist you with modification questions.

We ship within the USA.

To avoid order cancellation, we urge you to send payments within 1 hour of placing your order. If you have any issue sending payments or receive notifications that your bank has placed a hold on your payment, please reach out to our friendly Customer Service representatives at help@wickedlabz.com

We accept Max Redemption, Afterpay, Zelle and Google Pay.

No. We only ship within the USA at this time.

No, unfortunately we do not offer those services for customers.

Yes, we ship to P.O. boxes. Please make sure the shipping service you choose at checkout will deliver to P.O. boxes. USPS first class and priority shipping services will deliver to P.O. boxes. UPS will not deliver to P.O. boxes.

Most deliveries do not require a signature.

First, check with your neighbors, colleagues, mailroom, receptionists, etc. Check all entrances to your home. Carriers can drop packages off at the wrong address. In almost every situation the post office or UPS is able to locate the package when you follow the proper steps to notify them of an issue. When working with USPS- visit their website and file a package inquiry (takes about 2 minutes to complete) https://usps.force.com/emailus/s/package-inquiry

Then visit your local post office with your tracking number. Ask to speak to the Supervisor or Post Master, give them your tracking number and explain that you would like the carrier on the route to search the route for your package. You can find the address of your local USPS at this link: https://tools.usps.com/find-location.htm

If the package has been misdelivered, it usually takes 5-7 days to be redelivered. If the Post Master indicates that he/she cannot locate your package, please email the formal response to the service request you filed to help@wickedlabz.com so we can get your package shipped again.

For UPS issues visit this link and file a package investigation claim.

https://www.ups.com/us/en/support/contact-us.page

USPS First class packages do not have to be scanned as they move through the delivery process. We have no control over transit times. To inquire about your transit time visit:

USPS

https://usps.force.com/emailus/s/package-inquiry

Or

UPS

https://www.ups.com/us/en/support/contact-us.page

Once your order is processed it will ship in 1-3 business days. Our business days are Monday-Friday. Once your order leaves our facility, we cannot control the transit times. The estimates given for first class and priority shipping by USPS or UPS ground shipping are only estimates. These shipping services provide no guarantee for an exact arrival time. To file complaints about transit times please visit your shipping carrier’s website (usps or ups).

Please contact us immediately at help@wickedlabz.com Our customer service will rectify the situation.

Emails are automatically sent after you place your order and throughout the entire process. Sometimes, our emails can land in your Spam, promotional or other inboxes. Please check all of your inboxes by searching for “Wicked”. If you are unable to locate the confirmations, you may have entered your email incorrectly. Please email us at help@wickedlabz.com. We can easily edit your email address to ensure that you receive communication from us.

Please provide a photograph of your damaged products. We will issue a refund or reship another package to you.